Spring Cleaning Your HubSpot Contacts

HubSpot's CRM is a powerful tool that allows you to organize and capture information about your contacts and how they engage with your company's website and content.

Having a huge contact database is exciting, but only if the contacts within it are valid and valuable.

Having an outdated CRM costs your team time and marketing dollars by sending emails to unengaged or bad contacts. 

Read More
Automate Your Hiring Process with HubSpot

The hiring process is painful. 

Unless you're making the hiring mistake of choosing from a pool of one, you probably have several candidates to keep track of. 

Each candidate comes with multiple resumes, interview notes, and any other requirements your company collects.  It's a lot to organize, especially if you're a hiring team of one.  

Read More
Nate Riggs
Follow These 6 Guidelines During Your CRM Implementation Project

At NR Media, we do a lot of work in helping our clients plan for and execute their CRM implementation project or helping them replace CRM software that has been abandoned by the company's users.

In the past years of doing this work, I've seen so many leadership teams make poor decisions early in their implementation process, only to realize that catastrophic failure in the implementation could have been prevented.

Read More
Nate Riggs
Exploring Internal Uses for HubSpot Tickets

Any time a customer or client complaint presents itself, there is an opportunity for exceptional service.  Promptly and effectively solving issues is a big part of delighting your customers and dropping the ball on a request can leave them unhappy and break down the trust you worked hard to earn. 

But issues aren't always easily solved. Some customer inquiries can't be answered on the spot some may require multiple parties to be involved. 

Read More
Nate Riggs
The Long and Slow Death of Google+

It's Official.

Google+ is no more.

Originally thought of by many as Google's attempt at a "Facebook-killer", Google+ was described as a social layer that united many of the apps in Google's vast library.

Gmail, Hangouts, chat, and other more primitive connectivity tools suddenly became more easily accessible to silicon valley venture capitalists, hordes of struggling tech entrepreneurs, and all of the consultants that follow them around.

And those goofy Glass people, but this post isn't about them. Later.

Read More
Nate Riggs
Operational Organization: 5 Tools for Success

All those who insist upon a schedule, plan, and total organization of their daily lives, raise your hand...

If your hand is up, you look funny because you're the only one reading this right now. But, if your hand was up, then there's a good chance you're involved in an operational role at your office.

I crave structure and organization of my day, time, and work. Having organization of my schedule, my tasks, and my company's operations helps me feel in control and eases some of the worry that comes with being the overseer of All. The. Things. 

Read More
Nate Riggs
The Basics of a Successful System Implementation Process

As we near December, budget discussions for the next year are in the works, which inevitably includes discussions of replacing old, clunky legacy systems.

Not only does the actual cost of the new system need to be taken into account, but there's many hidden costs associated with implementing a new system as well. For a large company-wide or enterprise system, you'll probably need to hire an implementation partner or expert consultant who can help guide you through the system implementation process. You'll need to train all of your employees on the new system, potentially pay to migrate all your data over, or even sometimes pay for new hardware to house the new system. 

Read More
Nate Riggs