#044: Anthony Lye on Mobile Devices and Cloud Computing

mobile devices and cloud computing

Microsoft spent 90 percent of its 2011 research and development budget on cloud computing strategy and products, according to Wired. Since 2011, mentions of “the cloud” have skyrocketed, along with use of mobile devices. So how will the trend of mobile devices and cloud computing affect the restaurant industry? My guest this week tells us. […]

Mastering Social Media for Customer Service: A Workshop

social media for customer service

Back in the earlier days of the Social Restaurant Podcast, Conversocial’s Joshua Marsh came on the show to talk about social media for customer service. Conversocial is a technology platform that helps brands manage customer service conversations on Twitter and Facebook. During Social Restaurant Podcast #019 we learned: How to use the web as an […]

#043: Sam Oches on Fast Food vs Fast Casual

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2013 brought the sixth consecutive year that the fast casual segment has grown. According to a study by The NPD Group, fast casual held to an 8 percent increase in traffic compared to zero percent in the QSR segment. So what really is the difference between fast food vs fast casual? My guest this week helps […]

#041: Jarod Kelly on the Craft Beer Business

craft beer business

Did you know 77% of America’s hops come from the state of Washington, yet most Americans live within 10 miles of a craft brewery? In episode #041 of the Social Restaurant Podcast, I welcome Jarod Kelly, Chief Happiness Officer of Hopjacks, a Pensacola, Fla. based restaurant with five unique locations vested in the craft beer business. Yes, you […]

#039: Peter Cancro on Point of Sale Systems

Peter Cancro | Jersey Mikes

It’s rumored that the Sub or ‘Submarine’ had it’s origin in Boston, MA around the time of World War II. Since that time and due to large pushes by franchised systems, this deli style sandwich has become an international hit. In episode #039 of the Social Restaurant Podcast, I welcome Peter Cancro, Founder and CEO […]