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Marketing

ghost-blogging-alternativesWe all know why companies (and the humans inside those companies) should be blogging.  There is significant qualitative and quantitative information out there making a case for the benefits of having active and well-produced blog.

But there’s a two-sided conundrum when it comes to getting a business to really embrace a blog as a business communications platform.

On one side, blogging can be tough.  Staying creative and full of fresh and relevant content ideas is always a challenge.  Finding the time and staying committed to producing your blog content is an even bigger issue for all sizes of business.  Sure, you have people like Michael Hyatt and Jonathon Schwartz who have adopted the lifestyle of blogging and are finding great success.  You also have the collaborative approach, which we’ve seen work for big players like Southwest Airlines and Dell.

But lets face reality, folks.  In small and mid-sized organizations where schedules are strapped, extra help is expensive and hard to find, and budgets are limited, blogging often gets shifted to a lower priority – if even a priority at all.  That’s not surprising.  At the end of the day, humans working in businesses have jobs to do and blogging is often “one more thing” to add to the task list.

Enter the Agencies
Seeing a market need, advertising, marketing and public relations agencies have swooped in to offer help to their clients.  Being communicators who produce more traditional content, this seems like a no-brainier.  Shouldn’t your agency be able to help you move the needle in this area as well?  In most cases, yes.  But only if the agency first understands the medium and how it works, and then approaches the situation in a practical and transparent manner.

Ghost Blogging is Tricky (and Fails)
Ghost blogging has been a heavy debate online for the past few years.  It seems that the public has decided that as long as the real writers of a blog are disclosed and they’re forthright with how they gather their content information, it’s okay.  I get that.  But what I also know is that the majority of the time, done ethically or not, ghost blogging doesn’t really work.  Why?

  1. Blogging is about a conversation, not pushing articles out to the masses.  Pushing content is for magazines and newspapers, and the last I checked, most of them weren’t doing so hot anymore.  In fact, the news organizations that are still finding success (like USA Today) have adopted come of the comment-driven techniques of blogs.
  2. Blogging is about the men or women behind the curtain.  What I mean is that consumers read blogs based on content, but also on a perceived relationship they have with the blogger(s).  It makes sense then that the relationship perception cannot be created through ghost content.

Agencies – How To Help Your Clients Blog (Better)
So here we arrive at our conundrum.  Companies need help blogging.  Agencies need to add value and generate additional revenue streams from their clients.  Ghost blogging usually sucks (for lack of a better word).  Will you indulge me for a moment as we learn how to bend the spoon?  Good.  Here are my ideas on a few possible solutions.  Please, take what you can.  Run with it.  And by all means, let me know the stories about your success and failure.  I’d love a guest post on this subject…

  1. Become a Content Engineer for your clients
    Rather than fall into the trap of writing content that won’t help, become your client’s content engineer.  Help them ideate a content strategy and make sure that strategy stays fluid.  Find the bloggers you would have written content for, go out and buy yourself a Flip Video or Zi8 and one by one, capture their content, interview style.  Set up a schedule where you and your team visit once a week for a few hours and capture 5-7 segments of content.  Go back to your office, produce the video and schedule out the posts.  Be careful not to over produce.  A raw look and feel on the social web helps breed a sense of trust in the content.  Don’t be too scrappy, but don’t be too polished either.  Balance.  By the way, you can charge a fee for the time it takes you to capture, produce and publish the content.
  2. Become a Transcriber
    Search engines love dynamic content and SEO value is one of the major benefits of business blogging.  If you go the Content Engineer route with your client, another service you can add on (and charge for) is taking video interviews and transcribing the story to keyword-rich text.  Jacob Stoops does this often on Agent SEO, precisely for the search value.
  3. Optimize Social Objects
    A business, or an individual, can get a ton of search engine lift from adding keyword-rich tags to the social objects they utilize in their posts.  Alt tagging images with names, or even tagging videos on YouTube or Vimeo, will help your blog posts rank for linq and short tail search quires.  I’ve found that most business teams have little understanding of how tagging really works.  And why should they?  It’s not their job to know that stuff.  This is yet another line item that can be added to a proposal or quote for services (but only if you know what you are doing with this.  Cool?)
  4. Create a Channel, Produce the Show
    Do you like wine?  If you answered yes to that question, there’s a chance you’ve heard about or even watch Gary Vaynerchuck on Wine Library TV.  By producing daily video segments, Gary was able to take his family business from $5 million in annual revenue to upwards of $50 Million in just a few short years.  Maybe a blog alone is not the answer for your clients.  Maybe, with your help of course, they can produce a show like Gary’s or even HubSpot TV.  If the content is a Purple Cow, shows tend to spread fast.  You can even distribute the show on iTunes for good measure.  The question is, left on their own, do your clients possess the skills and time to produce an internet show?  In most cases, probably not.  But for a small fee, your agency does.
  5. Foster Collaboration by Becoming a Coach
    Collaborative blogs are a great solution because they allow businesses to spread the content generation responsibilities across a team of people, reducing the time it takes away from their day-to-day responsibilities.  While it’s efficient, your client still needs your help.  Develop a program where you play the role of a blogger coach and collaborative blog admin.  Set up weekly one-one-one meetings with each blog team member to help them ideate and get better at writing copy.  Help them keep tabs on who is supposed to produce content at what intervals.  And, by the way, Tom Williams has a great tool called Innoblogs that can help you run a blog team program by giving you a collaborative blog workflow system that will help you help them.

So, does this help your gears turn?  Do you see anything you can use?  Did I miss anything?

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Trust Your Artist & Get Out of the Way

by Nate Riggs on February 17, 2010

Things are coming together for me and Social Business Strategies.  Last week, I told you about a change to my blog that’s in the process of being designed by my friends at WebHostBiz (affiliate link).  I’m excited to launch the new site and get your take on it soon.  Hopefully the new digs will help our conversation here.

There’s also some creative work in process, and frankly I’m blown away by the logo concept my buddy Aaron Shearer has designed.

social-business-strategies-logoAaron and I became friends during our time with huber+co last fall.  I knew then that he was a solid developer, but didn’t realize – until recently – his ability as an visual artist and designer.  Up until now, Social Business Strategies has existed under my personal brand logo, which you see in the header above.  That was intentional.  My plan was to first build a personal brand around Nate Riggs, and then use it to launch a company brand.  Why?  My theory is that, as consumers, we find it much easier to build a relationship with a human before ever building a relationship with an organization.

Back to Aaron and art.  When I first approached him with the project, I wanted to make sure that he had freedom to do his thing.  These were the basic instructions:

  • Use my brand colors of orange, white, black and gray
  • The word “social” needs to be a dominant focal point
  • Use my select  personal brand font, Helvetica Neue somewhere in the logo (for consistency)
  • The logo should make use of an icon that could be used as a stand-alone element (without the text)
  • Creative guiding words: human, corporate, communications (based on the SBS mission, values and target audiences)

I also had a few ideas around using a representation of a social graph in the logo, but that was it.  Aaron took good notes, went away and ran with it.

Beating Expectations
You’re looking at the new Social Business Strategies logo Aaron came up with.  What’s interesting to me is that it’s totally not what I had in mind.  And that’s awesome.  Aaron’s own ideas on the design make much more sense visually, and encompass everything I was looking for in the identity – an iconic symbol that can stand alone, the use of my personal brand font and colors, “social” as a focal point, and a visual story of my three words:

  • Human – The little guy who makes the “i” in social is also a stand-alone icon
  • Corporate – Notice the tie on the icon.  It’s a very subtle accent, but it works.  One of the first images that comes to mind when I think “corporate” is the traditional suit and tie.
  • Communications – The tiny message bubble highlights this.  And while that symbol tends to be widely used today, I think Aaron pulled it off very nicely here.

A Lesson You Can Take Away
Aside from giving Aaron props for doing great work, there is a lesson here that you can benefit from.

At some point in your career, you might need to work with an artist to develop your own logo, collateral or website.  Maybe it will be for a start-up business or maybe even for your own personal brand platform.  It could even be a new product or service offering for your existing company.

Whatever the case may be, make sure you don’t hold the reins too tightly.  Do your homework and find the right artist for your project (maybe even give Aaron a look).  Look at their style and work, and make sure it fits with your preferences and, more importantly, the preferences of your target audience.  When you’ve made your choice, trust in your artist’s abilities, then get the heck out of their way and let them do what they do.  There’s a reason you hired them in the first place, right?

Could I Get Your Opinion?
I plan on using both of these logos, but I’d love to have your opinion in the comments on which color combination you like best.

Do you prefer the one with the orange “Social” or the one with the black “Social?”  Why?

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Four P’s of Being Interactive – Live with Mark Whitman & Columbus AMA

by Nate RiggsFebruary 9, 2010

I’ve learned so much from Mark Whitman over the past six months.  In fact, the way in which we approach large clients at Social Business Strategies was designed from the business model that Mark developed when he ran (and sold) Interactive Ink.  What’s funny is that QStart Labs (who you recently heard about in my [...]

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How Columbus-Based DOmedia is Changing the Game for Out-of-Home Media Buyers

by Nate RiggsFebruary 4, 2010

Out-of-home media buying can a tough, painstaking process.
For one, there are multiple types of assets to choose from, each with different benefits and reach.  Location is always a big issue, in that you need to make sure the assets that display your messages have the potential to hit the right audience and deliver enough impressions. [...]

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Josh Platt on MediaSource & How To Distribute Media Content

by Nate RiggsJanuary 26, 2010

Part of my mission in 2010 is learning about a variety of Columbus-based businesses and then sharing what I learn with you.  My hope is that you might find a snippet of information or even a resource that you can use down the road in your own business strategy.
Thanks to Josh Platt, I had the [...]

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A Contest for Small Business Entrepreneurs from Oxiem Marketing Technology

by Nate RiggsJanuary 19, 2010

My buddy, Billy Fischer, let me in on something he and his company are up to.  If you can’t view the video, watch it on my YouTube channel.

I previously mentioned the work that Oxiem did with the Ohio High Point Center.  It’s quite innovative.  Notice how organized the social content sections are and that they are [...]

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23 Ideas to Help WNCI’s Morning Zoo with Dave & Jimmy Get Better at Using Social Media

by Nate RiggsJanuary 12, 2010

I was reared as a traditional media guy and have always had tons of respect for mass communication.
At Otterbein, I was a part of WOBN Westerville and had a blast doing promotions and being on air.  The station pushed out to a small broadcast radius of about 5 miles around Westerville.  We always joked about [...]

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Social Marketing Sucks. Focus Your Humans on Existing Customers.

by Nate RiggsDecember 28, 2009

My good friend, Perry Maughmer, brought this article from FastCompany to my attention today.  Seems like everyone is writing their predictions for 2010 this week.  Here’s an excerpt that caught my attention:
“Social marketing progresses on the hype cycle. Marketers will realize that social marketing is not free, and it is not a panacea for reduced budgets. [...]

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How To Win at Viral Marketing & Getting Visitors to Sign Up

by Nate RiggsDecember 23, 2009

This morning I noticed this tweet from Bryan Huber. I trust Bryan and often get good tips on new technology and applications that are coming down the pipe.  He’s got a good eye for this kind of thing.
Notice the copy on the tweet: Backupify free until Jan. 31st
That’s a winner for sure.  First, the tweet [...]

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The Good, Bad & Ugly of Marketing Agency Life

by Nate RiggsOctober 31, 2009

It was a 6AM on a chilly fall morning years ago, when I sat outside of the old Young Isaac office on 4th St, waiting for Artie Isaac to arrive.
The evening before, I had decided it was time to jump ship from my current gig doing business development in a retail marketing agency, and move [...]

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