#019: Joshua March of Conversocial on Social Media Customer Service

Joshua March

How long do you keep your guests waiting for an answer when they reach out to your brand on Facebook or Twitter? With the proliferation of social media, how restaurant brands connect with and serve guests has become extremely fragmented, creating a significant challenge in delivering remarkable guest experiences.¬† My guest this week has taken […]

3 Tips for Managing Customer Expectations on Social Media (And Why Chase Bank Wins)

Chase Twitter Bio

It’s 2013 and Twitter is a far cry from being the kid on the block, as far as social media goes. There’s an audience there too, made up of millions of smartphone-wielding and internet savvy customers — all of whom want just a little piece of your brand’s attention on them. And yet, most corporate¬†branded¬†social […]