Mastering Social Media for Customer Service: A Workshop

social media for customer service

Back in the earlier days of the Social Restaurant Podcast, Conversocial’s Joshua Marsh came on the show to talk about social media for customer service. Conversocial is a technology platform that helps brands manage customer service conversations on Twitter and Facebook. During Social Restaurant Podcast #019 we learned: How to use the web as an […]

035: Liz Lessner on the Power of Well-Defined Restaurant Concepts

lessner

A 2005 study conducted by researchers at The Ohio State University found that while a clear business plan and strategy is important, the most successful restaurant owners all had one thing in common — a well-defined concept. But what makes a concept well defined? ┬áThe researchers point out that not only do well-defined concepts provided […]