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	<title>Nate Riggs is Social Business Strategies &#124; Content Marketing and Social Media Consulting &#187; Search Results  &#187;  Sprint+EVO+4G</title>
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	<description>Business consulting for content marketing, social media strategy, business blogging and online community management</description>
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		<title>The Personal Brand: Daily Work List</title>
		<link>http://www.nateriggs.com/2011/09/06/personal-brand-daily-work-list/content-marketing-consulting</link>
		<comments>http://www.nateriggs.com/2011/09/06/personal-brand-daily-work-list/content-marketing-consulting#comments</comments>
		<pubDate>Tue, 06 Sep 2011 10:00:00 +0000</pubDate>
		<dc:creator>nateriggs</dc:creator>
				<category><![CDATA[Brand Experience]]></category>
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		<category><![CDATA[Entreprenuers]]></category>
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		<guid isPermaLink="false">http://www.nateriggs.com/?p=8778</guid>
		<description><![CDATA[In the next few weeks, you&#8217;ll see some more posts on all of this personal brand stuff. The stories, lists and how to&#8217;s will be derived from my own experience with transition from a solo-preneur business to leading digital marketing Bob Evans Farms. If you&#8217;re in this situation, I hope the posts help you.. - nate One of the things that I&#8217;m working through is how to maintain and align my personal brand presence to match the brand of my new employer. For me, it&#8217;s also the beginning of a period where the time between 8PM and 5PM no longer belongs to me. I intend to respect that too. I&#8217;m excited about the new work, and I&#8217;ve sold those hours in good trade. When you&#8217;re a solo-preneur, personal brand work and the time it takes is chalked up to &#8216;marketing activities&#8217;. That time is justifiable, and it happens throughout each the day in parellel with the the actual work you do. Yet, my personal brand is what gives me leverage in this space and it&#8217;s important to maintain. It&#8217;s what keeps me in the know, grants me access to information, people and experiences that in turn reenergize, reeducate and refresh my own content and direction. Personal brands give us the ability to influence in a variety of ways, whether that influence is focused inside a large company or outward to thousands of blog readers. What&#8217;s most important to recognize is that personal brand development is a cyclical process, and there&#8217;s a heck of a lot of behind-the-scenes work involved. Here&#8217;s a basic list of the work I do (almost) everyday to maintain my personal brand as it stands. Feel free to to match this against your own work list, and steal anything you need. The Personal Brand: Daily Work List Create a new weekly content approach on nateriggs.com, [...]]]></description>
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		<title>Open Letter to AT&amp;T &#8211; 7 Free Ideas on How To Really Care</title>
		<link>http://www.nateriggs.com/2011/06/24/att-customer-care-customer-service/content-marketing-consulting</link>
		<comments>http://www.nateriggs.com/2011/06/24/att-customer-care-customer-service/content-marketing-consulting#comments</comments>
		<pubDate>Fri, 24 Jun 2011 07:00:00 +0000</pubDate>
		<dc:creator>nateriggs</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Customer Experience]]></category>
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		<guid isPermaLink="false">http://nateriggs.com/?p=7677</guid>
		<description><![CDATA[Dear AT&#38;T, I&#8217;ve actually written about your customer service once in the past. Not much has changed since then, unfortunately, except that I&#8217;m no longer a mobile customer of yours. But, there&#8217;s never any good that comes out of being a curmudgeon, so I&#8217;m not going to be one here. I&#8217;m writing this letter in hopes that maybe you will take some of the ideas to heart and make some changes. And if I write it here, my chances of actually getting your attention go way up. God bless blogs and the social web, right? In all honesty, I&#8217;m pretty disappointed with the customer experience I&#8217;ve had with you folks this week. You talk a big game with the whole AT&#38;T Customer Care team on Twitter &#8212; and good for you too. I think you should be on Twitter, listening and helping the folks who give you their hard earned money. But seriously guys?  Social media is not your problem at all.  Hell, it&#8217;s at best a incredibly small part of the overall solution to making your customers happy. Nope. You&#8217;re problem is more rooted in how you folks spin the word &#8220;care&#8221;. There&#8217;s a big disconnect happening in that arena, and I no longer believe that you actually care for your customers. Why I Don&#8217;t Believe You Care This week was time for an upgrade at my house. I had been running my home office internet off of my Sprint 4G hotspot for the last few months. It worked fairly well, except for uploading video. That was a big and slow-moving pain in the ass.  In that Sarah&#8217;s folks will be watching our new baby when he arrives next month, we decided that it might be time to break down and get Direct TV as well, so that they had some form of entertainment during the [...]]]></description>
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		<slash:comments>32</slash:comments>
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		<title>SXSW Trend Spotting: The Rise of Group Texting Sites</title>
		<link>http://www.nateriggs.com/2011/03/18/sxsw-trend-spotting-the-rise-of-group-texting-sites/content-marketing-consulting</link>
		<comments>http://www.nateriggs.com/2011/03/18/sxsw-trend-spotting-the-rise-of-group-texting-sites/content-marketing-consulting#comments</comments>
		<pubDate>Fri, 18 Mar 2011 15:00:00 +0000</pubDate>
		<dc:creator>nateriggs</dc:creator>
				<category><![CDATA[Brand Experience]]></category>
		<category><![CDATA[Communication]]></category>
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		<category><![CDATA[Technology Review]]></category>
		<category><![CDATA[group texting]]></category>
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		<category><![CDATA[sxsw]]></category>
		<category><![CDATA[team cbus]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://nateriggs.com/?p=6441</guid>
		<description><![CDATA[Aside from great friendships, amazing memories and about 10 additional pounds of belly weight, I took away some killer ideas and got a bead on some rising trends from this year&#8217;s SXSW in Austin. Jeremiah Owyang wrote in this post that he didn&#8217;t think there were any breakthrough technologies at SXSW this year. Meh. I tend to disagree. In my opinion, the explosion of group texting startups is something for all you cool kids to keep your eye on over the next few months. Team Cbus, as well as Team MoTown, Team Highfive and a few of the SXSW L.A. Angels, navigated the majority of our SXSW experience using a now-popular site called GroupMe. It&#8217;s one of nearly half-a-dozen competitors now fighting for eyeballs and market share. I&#8217;ve become fascinated with the possibilities that group texting sites bring to the social space &#8211; for everything from family communication to better internal communication across corporate teams. In the coming weeks, you can expect to see some stuff here (in the form of experiments and how-to tidbits), as I learn and play with this technology. For now though, here&#8217;s a breakdown of what I know about the rise of group texting sites: What Is This Group Texting You Speak Of? In its simplest form, group texting sites allow for small groups of people to leverage the web and mobile devices to set up a sort of chat room where conversations can happen in real time. One of the major advantages lies in the flexibility these sites deliver, in terms of how you can receive and send messages. For instance, if you don&#8217;t have a smartphone or are part of the BlackBerry crowd, you can still sign up for a group texting site and send/receive messages via basic SMS. Be careful though, standard text messaging rates will apply. For the iPhone or Android crowd, most of these sites have [...]]]></description>
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		<slash:comments>18</slash:comments>
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