Mastering Social Media for Customer Service: A Workshop

social media for customer service

Back in the earlier days of the Social Restaurant Podcast, Conversocial’s Joshua Marsh came on the show to talk about social media for customer service. Conversocial is a technology platform that helps brands manage customer service conversations on Twitter and Facebook. During Social Restaurant Podcast #019 we learned: How to use the web as an […]

The Innovation of Loneliness: “I share, therefore I am”

Innovation of Loneliness

“I share, therefore I am.” Watch the video, The Innovation of Loneliness, from Shimi Cohen, for an illuminating explanation of our growing social networks and their effect on our daily lives. Look around you. Families out for dinner sit together, texting or tweeting. “I share, therefore I am.” When we are in class, we go […]

Why Instagram’s Advertising Strategy Works

instagram's advertising strategy

Instagram, the photo and video sharing app owned by Facebook, recently announced plans of expanding its advertising strategy internationally. Later this year, Instagram will bring ads to Canada, the United Kingdom and Australia. The social media company, which has over 200 million active users worldwide, cited positive results from ad campaigns in the U.S. as its reasoning […]

The Next Snapchat

the next snapchat

In the world of 1.2 million apps available on the App Store, it can be hard to tell which will be the next Snapchat. Snapchat is the one app developers have been trying to catch up to, as it’s fan base is primarily millennials. What is Snapchat and why you should care? In case you don’t […]

What’s Polarizing About Brazil’s Midia NINJAs During the World Cup?

midia NINJA

Donatello. Snake Eyes. Scorpion. Shredder. Storm Shadow. Chuck Norris. These are just a few examples of some kick-ass ninjas. There is a new breed of ninja raising a ruckus nowadays. Who are they? What do they do? Why are they so polarizing? Brazil’s Unrest Twitter recently focused on providing users with a “World Cup Starter […]