Mastering Social Media for Customer Service: A Workshop

social media for customer service

Back in the earlier days of the Social Restaurant Podcast, Conversocial’s Joshua Marsh came on the show to talk about social media for customer service. Conversocial is a technology platform that helps brands manage customer service conversations on Twitter and Facebook. During Social Restaurant Podcast #019 we learned: How to use the web as an […]

How to Write the Perfect Apology Tweet


In this day and age, most business owners know the basics for how to apologize on Twitter, but now it’s time to learn how to write the perfect apology in 140 characters. When you’re apologizing on Twitter, you want to genuinely speak to the original complainant, but you also want other followers to see that […]

How To Rock a Trade Show on a Budget

Employee Scheduling Software | Shiftnote

I’m delighted to have my friend Audrey Walker as a guest on the blog today.   I was so impressed with what she and her company ShiftNote pulled off at the National Restaurant Association show earlier his year, I asked her to write about it here. ShiftNote is also a sponsor of my Social Restaurant […]

Community Manager Interview: Jennifer MacDonald from Engage121

Jennifer MacDonald - Engage 121

As part of the work I’m doing to try to help you understand how Facebook’s Timeline update for pages will affect what you do with that tool, I’m on a mission to get the perspective of other community managers who live and breathe Facebook Pages daily. It’s interesting to compare to only a few years ago when […]

The Role of the Agency in Social Business


I’m pleased to give the floor to Marjorie Clayman today. Marjorie is the Director of Client Development at Clayman Advertising, Inc., her family’s full-service marketing firm. She is the third generation of her family to work there. You can find her blogging about social media, marketing and other musings at Lately, there has been a […]