This Week in Restaurant Technologies #015: Depersonalizing the Dining Experience?

point of personalized service system

In this week’s show, Brandon and I comment on some news and examples of chain restaurant systems that are implementing mobile and tablet technology to streamline their operations and guest services. We feature some of the great work Quaker Steak and Lube is doing with our friends at Red Book Connect and their HotSchedules app. […]

This Week In Restaurant Technologies #014: Point of Personalized Service Systems

point of personalized service system

In this week’s show, Brandon and I look at some of the latest news and examples of chain restaurant systems who are pushing the boundaries by using technology to make the ordering and dining experience faster, easier and more personal for each and every customer. Watch the video to check out this week’s regular banter. […]

Mastering Social Media for Customer Service: A Workshop

social media for customer service

Back in the earlier days of the Social Restaurant Podcast, Conversocial’s Joshua Marsh came on the show to talk about social media for customer service. Conversocial is a technology platform that helps brands manage customer service conversations on Twitter and Facebook. During Social Restaurant Podcast #019 we learned: How to use the web as an […]

Real Customer Loyalty for Restaurants

Restaurant Loyality

Restaurants are quickly adopting technology to measure and influence guest loyalty. But what is it that creates real customer loyalty for restaurants? Is it custom mobile apps that allow guests to identify menu favorites? What about digital punch card apps that offer advanced order and visit frequency tracking? Could simple rewards in exchange for sharing […]

How To Cause Brand Advocates’ Story to Change (Part 2)

brand advocates

Welcome back to part 2 of this story on brand advocacy and how to avoid changing the stories that your brand advocates tell.  If you’re just humping in, you can check out the back story to this post in Part 1. Enjoy the read and happy Friday! @nateriggs Changing the Brand Advocate Story First, let me say […]