This Week in Restaurant Technologies #017: Mobile Payments and Localized Social Media

point of personalized service system

In this week’s show, Brandon and I go deeper into some of Amazon’s plans for a mobile wallet Starbucks’s bigger plans for their mobile payment app. We also cover some interesting stats and testimonials from chain restaurant executives who are willing to bet their jobs on localizing social media, while keeping the operations of those […]

#046: Erle Dardick & Mike Tyler on the Documentary Back to Basics

back to basics

With just under one million restaurants in the United States, 10% of our work force is employed by the restaurant industry. Until now, no one has positively documented this massive industry we all interact with every day. In episode #046 of the Social Restaurant Podcast, I welcome Erle Dardick and Mike Tyler, the creators of […]

This Week in Restaurant Technologies #016: Big Data in Your Restaurant

point of personalized service system

In this week’s show, Brandon and I open by discussing an interesting move by Applebee’s to assure their customers that their¬†staff won’t steal their smartphones. Next, the Casual Dining segment is under fire. Find out why and how TGI Friday’s is involved in this discussion. 1.¬†Caribou coffee turned to Pinterest for help on creating a […]

#045: Chris Tomasso on Yelp for Restaurants

yelp for restaurants

Did you know every star on a Yelp review leads to a 5-9% increase in revenue for restaurants? One of the most useful tools you can utilize is Yelp for restaurants, and your guest this week will attest to how it can affects your reputation. In episode #045 of the Social Restaurant Podcast, I welcome […]

This Week in Restaurant Technologies #015: Depersonalizing the Dining Experience?

point of personalized service system

In this week’s show, Brandon and I comment on some news and examples of chain restaurant systems that are implementing mobile and tablet technology to streamline their operations and guest services. We feature some of the great work Quaker Steak and Lube is doing with our friends at Red Book Connect and their HotSchedules app. […]