Building Human Business Teams – Episode 1

You’ve heard me talk about what we’re doing at Incept (client) for about the past 6 months.  It’s a big project in the making. Our goal is to develop teams of humans who can support companies in Internet conversational marketing and content engineering programs that aid in the successful implementation of a social media strategy aimed […]

Being Welcome in Communities

welcome in communities

Today’s kind of a big day for me. Today, I’ll stand in front of a room full of humans at St. Francis and state my desire to become part of the Catholic community.  As I plan for this, I’m thinking about other times when I felt welcomed or accepted by a community of people. For instance, I’ve […]

5 Things You Can Do To Build Back Links To Your Blog

Picture 1

Please, please, PLEASE don’t EVER do this. It doesn’t work.  In fact, what it does do is get you slated as an embarrassing example of how to fail at blogger outreach. [By the way, this was on the Ohio Growth Summit blog.  Notice that “John” is from Massachusetts?  Ummm, that would be two fails in one message. Instead, DO […]

Thank You

Thanks to all of you for the kind birthday wishes. Yes, I’m thirty.  I probably don’t have to tell you, but it’s scary whenever that first digit changes.  My mom already got all sentimental on me last night. I spent this morning’s wake-up shower contemplating (and benchmarking) my life.  Surprisingly, it didn’t take very long.  Maybe that’s […]

Customer Service with a Smile


We’ve always been taught to deliver customer service with a smile.  It’s a good idea. Any parent knows that the very BEST smiles come from your children. Customer Service with a Smile I don’t really know if this is something that only Primrose School in Grove City does for parents or if it’s practiced across the brand, […]