Nate Riggs: Social Business Strategies; communication, social web strategies, & passion in Columbus, Ohio.

This Skype Session is a bit different than my typical interviews.  Nedda Ahmed is not a technology entrepreneur.  In fact, she’s not really an entrepreneur at all.  Nedda’s in the business of helping students and collegiate faculty find and utilize various types of information.  She is a Librarian at Georgia State University, and she’s bending the rules to help serve her users.

Nedda’s leading by making the choice to use her personal social media presence, specifically her profile on Facebook, to help connect with her base of library users and deliver customer service that goes above and beyond expectations.  The medium is allowing her to monitor the conversations and needs of her students and faculty, and helping her to connect them with information and resources, developing deeper human relationships in the process.

Her choice is making a difference.  Here’s Nedda’s story:

What’s your take on how Nedda is using Facebook?  Could you use your personal social media profiles to connect with your customers or users?  How?

Related show

• Nate Riggs:
  Nate Riggs
• Speaking Events: 2010 Speaking Events
• Date:
  Wed, Mar 31st
  
• City:
  
  Nate Riggs in
  Kent, Ohio
• Venue:
  Ohio Library Council
• Country:
  US
• Notes:
  Breakout Presenter
• Add to Google Calendar | Download iCal

nateriggs

I advise mid-sized & large organizations on how to adopt and use social media to market through organizational culture and better serve their clients. I'm also a blended family dad who enjoys music, photography and distance racing. When I'm not writing here, you can find me writing over at the Content Marketing Institute. Like what you've read so far? Then why not subscribe HERE?

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