Comments on: My Letter to AT&T’s Facebook Page Admin http://www.nateriggs.com/2009/12/10/my-letter-to-atts-facebook-page-admin/content-marketing-consulting Business consulting for content marketing, social media strategy, business blogging and online community management Sat, 11 Feb 2012 06:08:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: AT&T Customer Care - 7 Free Ideas on How To Really Care | Nate Riggs is Social Business Strategies | Content Marketing and Social Media Consulting http://www.nateriggs.com/2009/12/10/my-letter-to-atts-facebook-page-admin/content-marketing-consulting/comment-page-1#comment-5558 AT&T Customer Care - 7 Free Ideas on How To Really Care | Nate Riggs is Social Business Strategies | Content Marketing and Social Media Consulting Fri, 24 Jun 2011 17:05:53 +0000 http://www.nateriggs.com/?p=1894#comment-5558 [...] actually written about your customer service once in the past. Not much has changed since then, unfortunately, except that I’m no longer [...] [...] actually written about your customer service once in the past. Not much has changed since then, unfortunately, except that I’m no longer [...]

]]> By: Social Marketing Sucks. Focus Your Humans on Your Existing Customers. | NateRiggs.com http://www.nateriggs.com/2009/12/10/my-letter-to-atts-facebook-page-admin/content-marketing-consulting/comment-page-1#comment-639 Social Marketing Sucks. Focus Your Humans on Your Existing Customers. | NateRiggs.com Mon, 28 Dec 2009 22:40:17 +0000 http://www.nateriggs.com/?p=1894#comment-639 [...] now.  I  give them serious props for some of the recent changes they’ve made since I wrote my letter to AT&T’s page admin.  Notice that the focus has changed from promotions and advertisements to really making it easy [...] [...] now.  I  give them serious props for some of the recent changes they’ve made since I wrote my letter to AT&T’s page admin.  Notice that the focus has changed from promotions and advertisements to really making it easy [...]

]]> By: Nate Riggs http://www.nateriggs.com/2009/12/10/my-letter-to-atts-facebook-page-admin/content-marketing-consulting/comment-page-1#comment-595 Nate Riggs Fri, 11 Dec 2009 20:23:38 +0000 http://www.nateriggs.com/?p=1894#comment-595 Comment from AT&T on their Facebook Page Hey Nate, glad to hear you were able to get help over the phone. As far as your question about the investments we’ve made and are making, we’ve already seen the hard work pay off. Take dropped calls: our national performance is within two-tenths of 1 percent of the highest score among major providers, with only 1.32 percent of calls dropped nationally. (This performance data is measured by extensive independent third-party drive tests). We appreciate all feedback, especially from our fans right here on Facebook. And we're not stopping here. There's more work to be done and we are urgently working to deliver for our customers! ... See More P.S. Thanks to you and Jules for your suggestion re: UBS transcript. We’ve posted text from the transcript on this wall, in response to many fans’ questions, so fans can understand exactly what was stated. Comment from AT&T on their Facebook Page
Hey Nate, glad to hear you were able to get help over the phone.

As far as your question about the investments we’ve made and are making, we’ve already seen the hard work pay off. Take dropped calls: our national performance is within two-tenths of 1 percent of the highest score among major providers, with only 1.32 percent of calls dropped nationally. (This performance data is measured by extensive independent third-party drive tests).

We appreciate all feedback, especially from our fans right here on Facebook. And we’re not stopping here. There’s more work to be done and we are urgently working to deliver for our customers! … See More

P.S. Thanks to you and Jules for your suggestion re: UBS transcript. We’ve posted text from the transcript on this wall, in response to many fans’ questions, so fans can understand exactly what was stated.

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